12 STEPS TO RESOLVE CONFLICT

 1.  LEARN TO EMBRACE AND RESOLVE CONFLICT

Not by flight or fight; be proactive.

2.  ADDRESS YOUR ANGER APPROPRIATELY

Don’t make it worse by your actions.

3.  SEEK UNDERSTANDING, NOT VICTORY

Learn to listen. Your goal is not to win.

4.  ASSUME THE BEST

Don’t jump to faulty conclusions.

5.  LEARN TO SHARE YOUR FEELINGS FITTINGLY

Becoming overly emotional will be unproductive.

6.  WATCH YOUR TONGUE

Ask these questions: Is it true? Is it kind? Is it necessary? Think about how painful it is when someone speaks badly of you.

 

Finding the best way to deal with conflict can make a difference for everyone involved in the situation.