12 STEPS TO RESOLVE CONFLICT
1. LEARN TO EMBRACE AND RESOLVE CONFLICT
Not by flight or fight; be proactive.
2. ADDRESS YOUR ANGER APPROPRIATELY
Don’t make it worse by your actions.
3. SEEK UNDERSTANDING, NOT VICTORY
Learn to listen. Your goal is not to win.
4. ASSUME THE BEST
Don’t jump to faulty conclusions.
5. LEARN TO SHARE YOUR FEELINGS FITTINGLY
Becoming overly emotional will be unproductive.
6. WATCH YOUR TONGUE
Ask these questions: Is it true? Is it kind? Is it necessary? Think about how painful it is when someone speaks badly of you.