Clinical Psychologist Dr. Henry Cloud, who is one of my favorite authors and leadership coaches, puts people in three different categories: Wise People, Foolish People, and Evil People.
What traits do these three kinds of people have and how do you deal with them?
1. Wise People
A. They listen to feedback.
B. They embrace feedback positively.
C. They own their performance problems without excuses or blame.
D. Feedback strengthens their relationships.
E. They empathize and express concern about the result of their impact on others.
F. They show remorse and want to do better.
Action with Wise People – Keep giving them feedback.
2. Foolish People
A. They are defensive when given feedback (make excuses and blame others).
B. Discussing performance issues/problems create conflict and strain the relationship.
C. At times they blame you; the “messenger.”
D. They often use minimization (convince you the problem is no big deal).
E. They rationalize, make excuses, and never take ownership of the issue.
F. Their emotional response is not remorse, but rather as a victim. The confronted is the persecutor, and they are the persecuted.
Action with Foolish People – Stop talking about the issues/problems (does no good with the foolish person). Shift the conversation from the problems to communicating the consequences if changes are not made.
3. Evil People
A. These people are out to hurt you and others.
B. They want to bring you down.
C. They are divisive.
D. They enjoy seeing others fail.