What To Do When You Are Confronted

What To Do When You Are Confronted

WHAT TO DO WHEN YOU ARE CONFRONTED (A Good Follow-Up on Resolving Conflict) Five Rules to Follow:   1. Don’t Get Defensive We tend to defend ourselves.   2. Thank the Person For Coming Directly To You Yes, thank them! They could have complained to others instead of...
Resolving Conflict – Part 2

Resolving Conflict – Part 2

12 STEPS TO RESOLVE CONFLICT  7. SPEAK THE TRUTH RESPECTFULLY Speak truth, but with love (Velvet brick). 8.  ATTACK THE PROBLEM, NOT THE PERSON Don’t use “you” statements; use “I” statements. 9. DEAL WITH SPECIFIC AREAS, NOT GENERALIZATIONS Specifics will help the...
Resolving Conflict – Part 1

Resolving Conflict – Part 1

12 STEPS TO RESOLVE CONFLICT  1.  LEARN TO EMBRACE AND RESOLVE CONFLICT Not by flight or fight; be proactive. 2.  ADDRESS YOUR ANGER APPROPRIATELY Don’t make it worse by your actions. 3.  SEEK UNDERSTANDING, NOT VICTORY Learn to listen. Your goal is not to win. 4. ...
Before You Enter The Shark Tank

Before You Enter The Shark Tank

Examples of everyday Shark Tanks Board Meetings, Sales or Bank Loan Presentations, Potential Investors, Book Publishers, etc.   1. BE PASSIONATE Passion is contagious.    2.  BE PREPARED If you shoot from the hip, you might shoot off your foot.    3.  KNOW THE NUMBERS...
Sizing Up Leaders; 5 Questions to Ask

Sizing Up Leaders; 5 Questions to Ask

What determines whether a leader is strong or weak? Asking these questions may give you the answer!   1.  Does the leader have growth potential? A.  Are they the real deal? You can’t reach your potential trying to be someone else. B.  Do they play to their strengths?...