Communicate with Care

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Communication in any size organization is usually an area that needs work. Two tenets of communication to keep in mind are the following:

 

 

 

The size of the cannon – The higher up you are in the organization, the “bigger the cannon ball” you fire.

Twenty-four hour rule – this works in different ways. First, I want to respond back to people within twenty-four hours. This says to others they matter. Second, if I receive a communication that elects an emotional reaction, anger in particular; I am very careful how I respond. “Sleep on it” before responding, may be a good idea in this instance.

 

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