The 2% Rule

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Each one of us will make mistakes no matter how hard we try. What is important is what we do immediately after making a mistake.

What if you are not sure you made a mistake? This is where the 2% rule comes into play. If there is a 2% chance you made a mistake, take steps to make it right.

 

  1. Take responsibility.

  2. Apologize.

  3. Explain what happened, without being defensive.

  4. Persist in your efforts—it may require several meetings to get proper resolution.

The other part of the 2% rule understands you may be 98% right and only 2% wrong. Work on the 2%, and then learn and grow from it.

 

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