What To Do When You Are Confronted

What To Do When You Are Confronted

WHAT TO DO WHEN YOU ARE CONFRONTED (A Good Follow-Up on Resolving Conflict) Five Rules to Follow:   1. Don’t Get Defensive We tend to defend ourselves.   2. Thank the Person For Coming Directly To You Yes, thank them! They could have complained to others...
Resolving Conflict – Part 2

Resolving Conflict – Part 2

12 STEPS TO RESOLVE CONFLICT  7. SPEAK THE TRUTH RESPECTFULLY Speak truth, but with love (Velvet brick). 8.  ATTACK THE PROBLEM, NOT THE PERSON Don’t use “you” statements; use “I” statements. 9. DEAL WITH SPECIFIC AREAS, NOT GENERALIZATIONS Specifics will help the...
Resolving Conflict – Part 2

Resolving Conflict – Part 1

12 STEPS TO RESOLVE CONFLICT  1.  LEARN TO EMBRACE AND RESOLVE CONFLICT Not by flight or fight; be proactive. 2.  ADDRESS YOUR ANGER APPROPRIATELY Don’t make it worse by your actions. 3.  SEEK UNDERSTANDING, NOT VICTORY Learn to listen. Your goal is not to win. 4. ...