THREE TYPES OF PEOPLE GIVERS- TAKERS- MATCHERS 1. MATCHERS Most people are matchers; they are willing to share as long as others do the same. 2. TAKERS These people automatically think of themselves first. They consider their interests ahead of others...
WHAT TO DO WHEN YOU ARE CONFRONTED (A Good Follow-Up on Resolving Conflict) Five Rules to Follow: 1. Don’t Get Defensive We tend to defend ourselves. 2. Thank the Person For Coming Directly To You Yes, thank them! They could have complained to others...
12 STEPS TO RESOLVE CONFLICT 7. SPEAK THE TRUTH RESPECTFULLY Speak truth, but with love (Velvet brick). 8. ATTACK THE PROBLEM, NOT THE PERSON Don’t use “you” statements; use “I” statements. 9. DEAL WITH SPECIFIC AREAS, NOT GENERALIZATIONS Specifics will help the...
12 STEPS TO RESOLVE CONFLICT 1. LEARN TO EMBRACE AND RESOLVE CONFLICT Not by flight or fight; be proactive. 2. ADDRESS YOUR ANGER APPROPRIATELY Don’t make it worse by your actions. 3. SEEK UNDERSTANDING, NOT VICTORY Learn to listen. Your goal is not to win. 4. ...
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