Resolving Conflict – Part 2

Resolving Conflict – Part 2

12 STEPS TO RESOLVE CONFLICT  7. SPEAK THE TRUTH RESPECTFULLY Speak truth, but with love (Velvet brick). 8.  ATTACK THE PROBLEM, NOT THE PERSON Don’t use “you” statements; use “I” statements. 9. DEAL WITH SPECIFIC AREAS, NOT GENERALIZATIONS Specifics will help the...
Resolving Conflict – Part 1

Resolving Conflict – Part 1

12 STEPS TO RESOLVE CONFLICT  1.  LEARN TO EMBRACE AND RESOLVE CONFLICT Not by flight or fight; be proactive. 2.  ADDRESS YOUR ANGER APPROPRIATELY Don’t make it worse by your actions. 3.  SEEK UNDERSTANDING, NOT VICTORY Learn to listen. Your goal is not to win. 4. ...
Before You Enter The Shark Tank

Before You Enter The Shark Tank

Examples of everyday Shark Tanks Board Meetings, Sales or Bank Loan Presentations, Potential Investors, Book Publishers, etc.   1. BE PASSIONATE Passion is contagious.    2.  BE PREPARED If you shoot from the hip, you might shoot off your foot.    3. ...
What To Do When You Are Confronted

What To Do When You Are Confronted

WHAT TO DO WHEN YOU ARE CONFRONTED (A Good Follow-Up on Resolving Conflict) Five Rules to Follow:   1. Don’t Get Defensive We tend to defend ourselves.   2. Thank the Person For Coming Directly To You Yes, thank them! They could have complained to others...
What Employees Want

What Employees Want

A Study by the Public Agenda Foundation   Ten Things Employees Want:   1. To Work with People Who Treat Me with Respect Today, employees have more options; not to mention it is wrong to be disrespectful.   2. To Experience Interesting Work A way to make...
How Goals Will Propel Your 2021

How Goals Will Propel Your 2021

As you begin 2021, approach the New Year with better focus and more discipline. Success is nothing more than a few simple disciplines practiced every day.” - Jim Rohn Click To Tweet In my Quest of the Keys Personal Development System, there is an entire section on...